Privacy Policy

Privacy Policy for MyFuneralManager

Effective Date: May 2026

This Privacy Policy explains how MyFuneralManager collects, uses, stores, protects, and processes personal data when you use our Website, cloud-based funeral management platform, and related services.

By accessing or using MyFuneralManager, you agree to the practices described in this Privacy Policy.

1. Who We Are

MyFuneralManager is a UK-based provider of cloud-based funeral management software designed for funeral homes, mortuaries, crematoria, embalmers, transportation providers, and related funeral industry professionals.

2. Contact Details

Company Name: MyFuneralManager

Website:
MyFuneralManager Website

Support Email:
[email protected]

Postal Address:
7 The Close
Queens Walk
Thornton Cleveleys
Lancashire
FY5 1JX
United Kingdom

3. Information We Collect

We may collect and process the following categories of personal information.

3.1 Account Information

  • Name
  • Business name
  • Email address
  • Telephone number
  • Billing details
  • Login credentials

3.2 Funeral and Operational Records

The Service may store operational funeral records including:

  • deceased records;
  • funeral arrangement details;
  • transportation records;
  • mortuary and care records;
  • cremation or burial documentation;
  • internal notes and case management data;
  • audit logs and operational history.

3.3 Technical Information

We may automatically collect:

  • IP addresses;
  • browser information;
  • operating system details;
  • device identifiers;
  • login history;
  • usage statistics;
  • access logs.

3.4 Communication Information

We may retain:

  • support requests;
  • email correspondence;
  • contact form submissions;
  • customer service interactions.

4. How We Use Your Information

We use personal data to:

  • provide and operate the Service;
  • manage Customer accounts;
  • process subscriptions and payments;
  • provide customer support;
  • improve functionality and reliability;
  • maintain platform security;
  • monitor performance and usage;
  • comply with legal obligations;
  • investigate technical or security incidents.

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • performance of a contract;
  • legitimate business interests;
  • compliance with legal obligations;
  • consent where required.

6. Sensitive and Funeral-Related Data

Because MyFuneralManager is designed for funeral industry use, the Service may process sensitive information and records relating to deceased individuals and associated family members.

Customers remain responsible for ensuring they have the lawful authority and legal basis to process any personal data uploaded into the Service.

7. Data Storage and Hosting

7.1
All operational data and backup data associated with the Service is stored within secure infrastructure located in the United Kingdom and/or Ireland.

7.2
We use commercially reasonable technical and organisational safeguards to protect data against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • disclosure;
  • destruction.

7.3
While we take reasonable precautions, no internet-based service can ever be guaranteed completely secure.

8. Backup Data and Disaster Recovery

8.1
MyFuneralManager performs routine backups to support service continuity and disaster recovery.

8.2
Backup data may be stored securely within the United Kingdom and/or Ireland.

8.3
While reasonable efforts are made to maintain reliable backups, we do not guarantee that backups will always be available, complete, current, or capable of full restoration.

8.4
Customers remain responsible for maintaining exported copies of important records where appropriate.

8.5
To the fullest extent permitted by law, MyFuneralManager shall not be liable for:

  • loss of backup data;
  • corruption of records;
  • incomplete restorations;
  • accidental deletion;
  • cyber incidents;
  • third-party infrastructure failures;
  • consequential loss arising from data loss.

9. Cookies and Analytics

9.1
Our Website may use cookies and similar technologies to improve functionality, security, and user experience.

9.2
We use Matomo Analytics to monitor Website traffic, visitor interactions, and system performance.

9.3
Analytics information may include:

  • browser type;
  • operating system;
  • pages visited;
  • session duration;
  • referral sources;
  • anonymised IP information;
  • device information.

9.4
Analytics data is used solely for:

  • improving Website functionality;
  • monitoring performance;
  • identifying technical issues;
  • improving user experience;
  • maintaining platform security.

9.5
Users may control cookies through their browser settings.

Please see our Cookies Policy for additional information.

10. Sharing of Information

We do not sell Customer or User data.

We may share data only:

  • with trusted infrastructure and hosting providers;
  • with payment processors;
  • with customer support providers;
  • where legally required;
  • where necessary to protect legal rights or prevent fraud;
  • with professional advisers where reasonably necessary.

All third-party providers are expected to maintain appropriate security and confidentiality protections.

11. Data Retention

11.1
We retain personal data only for as long as reasonably necessary:

  • to provide the Service;
  • to comply with legal obligations;
  • for operational continuity;
  • for security and backup purposes;
  • for dispute resolution.

11.2
Following account closure, certain records may remain within backups or archived systems for a reasonable retention period.

12. Your Rights

Subject to applicable law, individuals may have rights to:

  • access personal data;
  • request correction of inaccurate data;
  • request deletion;
  • restrict processing;
  • object to processing;
  • request data portability;
  • lodge a complaint with the Information Commissioner’s Office (ICO).

Requests should be submitted to:
[email protected]

13. Security Measures

We implement reasonable technical and organisational security measures including:

  • SSL/TLS encrypted connections;
  • password protections;
  • access controls;
  • security monitoring;
  • routine backups;
  • restricted administrative access.

Users remain responsible for maintaining secure passwords and account access controls.

14. Third-Party Services

Our Website or Service may integrate with or link to third-party services.

We are not responsible for the privacy practices or content of external platforms or providers.

15. International Transfers

We aim to store and process data within the United Kingdom and Ireland.

If data is transferred outside these regions, appropriate safeguards will be implemented where legally required.

16. Data Breaches

In the event of a personal data breach, we will take appropriate action in accordance with applicable UK GDPR and Data Protection laws.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on the Website with a revised effective date.

Continued use of the Service after updates constitutes acceptance of the revised Policy.

18. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Add under Section 14 (“Cookies and Analytics”):

“We may use privacy-focused analytics technologies including Matomo Analytics to monitor Website performance and visitor interactions.”

This keeps your policies GDPR-friendlier because Matomo is generally viewed more favourably than Google Analytics for UK/EU privacy compliance.